Loading... Please wait...

Our Newsletter


The Telegraph: Saving Centsably: Contacting customer service

Posted on 23rd May 2012 @ 1:31 PM

By RACHAEL MERCER — Telegraph columnist
Posted: 10:30pm on May 22, 2012; Modified: 11:03pm on May 22, 2012

 Customer service departments exist to help customers have better experiences with a company. All too often, we buy products from companies whose customer service departments leave something to be desired. On the other hand, as customers we rarely interact with customer service representatives unless something has gone wrong. But there are rewards to be had when you take the time to interact with customer service departments in a positive way. Let me tell you about two recent rewarding customer service interactions I’ve had, and give you some advice about customer service.

First, about a month ago my husband went on a mission trip, and the night before leaving, he bought a new pair of sunglasses from a company called Fatheadz. The last night of their trip, the building they were staying in caught fire and the sunglasses melted. While we were very glad that everyone escaped the building unharmed, we weren’t happy that the sunglasses (among other things) were lost. So about 10 days after returning from the trip, and realizing he was squinting because his new sunglasses were a heap of melted plastic, he sent an e-mail to the company.