First, about a month ago my husband went on a mission trip, and the night before leaving, he bought a new pair of sunglasses from a company called Fatheadz. The last night of their trip, the building they were staying in caught fire and the sunglasses melted. While we were very glad that everyone escaped the building unharmed, we weren’t happy that the sunglasses (among other things) were lost. So about 10 days after returning from the trip, and realizing he was squinting because his new sunglasses were a heap of melted plastic, he sent an e-mail to the company.
Read more here: http://www.macon.com/2012/05/22/2033415/saving-centsably-contacting-customer.html#storylink=cpy